Refund policy

Returns & Refund Policy

Assalaamu 'Alaykum!

At ALIFAAT, we strive to ensure that all our customers are completely satisfied with their purchases. If you are not happy with your order, you may request a return under the conditions below.

This policy is in addition to any mandatory consumer rights that apply in your country.

1. Return Policy

  • Return period: You may request a return within 30 calendar days of receiving your order, without giving a reason.
  • Return deadline: After your return is authorised, the product must be dispatched within 14 calendar days according to the instructions provided by our customer service team.
  • Product condition: The product should be unused, undamaged and returned with all included pieces, manuals, accessories and original packaging.
  • Inspection: You may inspect the product as you would in a physical shop. However, where permitted by law, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
  • Incomplete or damaged returns: Where permitted by law, we may reduce the refund if the product is returned incomplete, damaged, assembled or handled beyond what was reasonably necessary to inspect it.

2. Return Procedure

  1. Contact us: Email info@alifaat.com within 30 calendar days of receiving your order.
  2. Provide the relevant information: Please include:
    • Your full name and order number
    • The product or products concerned
    • A description of the issue or reason for the return
    • Clear photographs if the product is damaged, defective, incorrect or incomplete
  3. Wait for return instructions: Our customer service team will review your request and provide the correct return address and instructions. Please do not return a product before receiving these instructions.
  4. Package the product: Carefully package the product to prevent damage during return transit.
  5. Return shipping costs:
    • Change-of-mind returns: Return shipping costs are the customer’s responsibility. The customer may pay the courier directly or, where available, use a return label provided by ALIFAAT. If we provide a paid return label, the disclosed cost may be deducted from the refund.
    • Damaged, defective, incomplete or incorrect products: ALIFAAT will cover reasonable return and replacement shipping costs or provide a prepaid return label where a return is required.

3. Refunds and Processing Time

  • Inspection: Once we receive and inspect the returned product, we will email you to confirm whether the refund has been approved.
  • Processing time: Approved refunds will be issued within 7–10 business days after we receive the returned product, or sooner where required by applicable law.
  • Payment method: Refunds will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund in your account.
  • Full-order returns: When an entire eligible order is returned, we will refund the original standard delivery charge where required by applicable law.
  • Premium delivery: Any amount paid above the cost of our least expensive standard delivery service, including express or premium delivery charges, is non-refundable.
  • Partial returns: Original outbound delivery charges are not refunded when only part of an order is returned, unless required by applicable law.
  • Deductions: Where legally permitted, deductions may be made for an agreed return-label cost, missing components, customer-caused damage or handling beyond what was reasonably necessary to inspect the product.

4. Restocking Fees

We do not charge restocking fees.

5. Damaged, Defective or Incorrect Products

For the quickest resolution, please report a product that arrives damaged, visibly defective or incorrect within seven calendar days of delivery.

Email info@alifaat.com with your order number, a description of the issue and clear photographs of the product and packaging.

After reviewing the information, we may:

  • Send a replacement product or replacement components free of charge;
  • Arrange a return at our expense; or
  • Issue a full or partial refund, where appropriate.

Customers will not be charged return postage, replacement postage or a restocking fee for products confirmed to have arrived damaged, defective or incorrect.

Reporting the issue after seven days does not remove any mandatory consumer rights or legal guarantees that may apply.

6. Missing Pieces or Incomplete Sets

If your set arrives with missing pieces, instructions or other components, email info@alifaat.com with:

  • Your order number
  • The product name
  • Details of the missing components
  • Photographs of the product and packaging, where available

After reviewing the circumstances, we may send the missing components, replace the set, arrange a return or issue an appropriate refund.

7. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery period, email info@alifaat.com with your order number and tracking details.

We will review the tracking information and, where necessary, open an investigation with our fulfilment provider or courier. Courier investigations may take several business days.

If the parcel is confirmed lost or cannot be delivered within a reasonable additional period, we will offer a replacement or refund.

8. Statutory Rights

Nothing in this policy limits your statutory rights regarding products that are faulty, damaged, incomplete, incorrectly supplied or not as described.

Questions or support?

For assistance with a return, refund, damaged order or missing delivery, contact us at info@alifaat.com.

Baarakallaahu feekum,

Team ALIFAAT